When CC33 joined the iCXperience Group, we didn’t just welcome another business – we welcomed a team whose values reflected our own.

From day one, it was clear: CC33 was built on culture, care, and agility. With strong leadership, committed people, and a clear vision for customer experience, the foundations were already in place.

Our role wasn’t to change that – it was to help it grow.

As part of our Group’s strategic investment programme, we committed £15 million to accelerate CC33’s growth. Together, we’ve:

• Expanded the team to 1,000+ roles across Sheffield and beyond
• Increased capacity and infrastructure to support client demand
• Enabled over 40 million customer interactions annually across multiple sectors

But the real story isn’t just about numbers. It’s about creating an environment where people can thrive, clients can grow, and customer experience becomes a true differentiator.

For us, CC33 represents more than an investment. It represents what happens when culture and capability come together – and why growth, done with purpose, delivers better outcomes for everyone.

CC33 is now a key part of our Group’s future, and a reminder that culture is one of the most powerful engines of growth.

Learn more about CC33 operations here: https://cc33.co.uk/