At iCXperience, growth has never been about chasing numbers for their own sake. It’s about building something sustainable, a group that can deliver meaningful impact for customers, employees, and partners alike.

That’s why our strategy has always been grounded in purposeful growth. Every acquisition, every investment, every new capability we build is guided by a simple question: how does this make us a stronger, more human, and more future-ready business?

Take our acquisition of We Are Woven as one example. For us, it wasn’t just a business transaction – it was about people. We recognised the heritage, the talent, and the potential within Woven, and committed to unlocking that value. Since then, we’ve protected hundreds of jobs, created new roles, and returned the business to profitability. More importantly, we’ve brought those teams into a larger vision – one where people and technology work hand in hand to deliver better customer experiences.

That same approach underpins our wider journey. This year, we’re on track to surpass £250 million in global revenues. But the figure itself is only part of the story. Behind it sits:

· A 6,500+ strong team spanning multiple regions

· A portfolio of CX brands designed to complement and strengthen one another

· Technology-led platforms that deliver measurable outcomes

· Partnerships that are built to last, not just transact

This isn’t about building the biggest outsourcing group. It’s about building the right kind of group: one that is modern, people-first, and resilient in a fast-changing world.

Because in the end, scale only matters if it’s used to do something meaningful – for our people, our partners, and the customers we serve.

Ready to explore how purposeful growth could transform your business? Contact us for a bespoke consultation and uncover how iCXperience can best serve your needs.